Shipping et al...

Serena da Conceição is proud to offer FREE SHIPPING to both domestic & international customers.Each purchase is made to order in New York City by the lovely Ana Paulino and the SdC team.FREE SHIPPING is our way of saying thank you for your patience.

EXCHANGE/RETURN POLICY:  If you are dissatisfied with your purchase in any way, please call 347.228.4215 or email us at [email protected] to make arrangements. We will only accept returns or exchange requests within 7 days after delivery. All items must be returned unworn and sent in same condition as received. Customer is responsible for return shipping costs. We recommend using a traceable courier and insuring the package for the full merchandise amount.  We are not responsible for missing packages.  Refund will be issued within 3 days after we receive the merchandise. 

A note on SIZING: All garments in photos are sized Small however our models are size 0-4 so we most often pin & clip the clothing to fit the model best. Please call 347.228.4215 or email us at [email protected] with any questions.